Company

I can’t connect to the Internet, what can I check?

Ensure your phone or Ethernet cable is securely plugged in. Next, make sure there is power going to your modem. If you have an ADSL modem, is the ADSL light on the modem solid green? To check if you have an IP address, do the following:

For Windows98 or earlier, go to the Start menu, Run, type “command”. At the prompt, type “winipcfg”. A window pops up. Use the drop-down box to select your NIC card and hit the “Release” button, then hit the “Renew” button. If you do not get an IP address, call the Helpdesk at 1.866.615.5438.

For WindowsNT or later, go to the Start menu, Run, type “cmd”. At the prompt, type “ipconfig /release” and then type “ipconfig /renew”. If you do not get an IP address, call the Helpdesk at 1.866.615.5438.


TechSupport

Range Internet Helpdesk 866-615-5387

WildBlue Internet Helpdesk 888-886-6870

SecureIT 877-373-3320

Total Tech 888-723-4932


ServiceInquiries

Forsyth406-347-2226

Toll Free800-927-2643

After Hours406-347-2226

Report Troubletroubles@rangetel.coop