Company

IT Network/Systems Technician

DepartmentInformation Tech SupervisorIT/IS Supervisor
FLSA Statusnonexempt LocationForsyth, MT
DateMarch 14, 2019 Closing Open Until Filled

Position Summary

Individual must have intermediate to advanced knowledge of Windows, networking, as well as possess knowledge of computer hardware.  Responsible for installation, configuration, administration, maintenance, and support of the organization’s network.  Install, configure, maintain, and support the organization’s operating systems.  Analyze and resolve problems associated with Windows server hardware, security, Windows workstations, networking, PC software, and SQL Server. Install new software releases, system upgrades, evaluate and install patches and resolve software related problems. Support, monitor, test, and troubleshoot hardware and software problems pertaining to LAN/WAN.


Duties and Responsibilities

  • Install, configure, support and maintain organization’s Windows operating systems and software both local and remotely.
  • Train users on correct operations and procedures.
  • Support, monitor, test, troubleshoot network problems pertaining to LAN/WAN.
  • Install, configure, maintain and troubleshoot server hardware, workstations, and application software.
  • Maintain and coordinate company Intranet.
  • Must work effectively as a team player.
  • Submit timesheets in a timely manner.
  • Attend company safety and training meetings.
  • Serve as backup to Information Technology Systems Technician, AS/400 knowledge desirable.
  • Perform all other related duties assigned by management. *

*These tasks do not meet the Americans With Disabilities Act definition of essential job functions and are usually less than 5% of time spent.  However, these tasks still constitute important performance aspects of the job.

 KNOWLEDGE, SKILLS & ABILITIES:

  • Knowledge of computer operating systems including Windows and UNIX
  • Knowledge of computer hardware and software
  • Knowledge of LAN/WAN design
  • Knowledge of Web technologies, technical languages, platforms and applications
  • Knowledge of company policies and procedures
  • Knowledge of company products and services
  • Skill in programming
  • Skill in designing and maintaining web sites
  • Skill in operating network and peripheral equipment
  • Skill in troubleshooting network, software, and hardware
  • Skill in operating various equipment; i.e. personal computer, copier, fax machine and telephone system
  • Skill in problem solving and resolution
  • Skill in customer service; providing efficient and effective service to company employees
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to interpret an extensive variety of technical instructions
  • Ability to work with others as well as independently
  • Ability to organize and prioritize multiple work assignments
  • Ability to pay close attention to detail
  • Ability to read and interpret technical documents

Education and/or Experience

A degree in information technology or related field plus two years of work experience in software and hardware support preferred. However, any combination of education and experience equivalent to a degree in electronics, information technology, or related field (a minimum of two years of additional appropriate related experience may be substituted for each year of education


General Information

The general work hours for this position are 8:00 am – 5:00 pm Monday through Friday.  Overtime will be required on occasion. This is a Non-Exempt position, subject to the overtime provisions of FLSA.

TechSupport

Range Internet Helpdesk 866-615-5387

WildBlue Internet Helpdesk 888-886-6870

SecureIT 877-373-3320

Total Tech 888-723-4932


ServiceInquiries

Forsyth406-347-2226

Toll Free800-927-2643

After Hours406-347-2226

Report Troubletroubles@rangetel.coop