MSP Support Technicians

DepartmentManaged Services SupervisorMSP Manager
FLSA StatusNon-Exempt LocationForsyth, MT
Date Closing Open Until Filled

Position Summary

This position must have a basic understanding and knowledge of Microsoft Windows system administration and technical support for stand-alone PC hardware and software and local area networks. Maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to users on all MSP supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with all company standards, policies and procedures.

Duties and Responsibilities


  • Serve as the first point of contact for end users seeking technical assistance over the phone or email
  • Provides both technical and instructional support
  • Installs and maintains PC hardware and software products according to department standards
  • Setup end user accounts
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Logs events and problems/resolution in Customer Record
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Maintains, promotes and protects confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
  • Excellent written and verbal communication skills and positive professional attitude are required.
  • Performs routine duties under minimal direct supervision
  • Ability to pay attention to detail to meet deadlines and function under pressure
  • Must be able to multitask and prioritize tasks
  • Must work effectively as a team player.
  • Submits timesheets in a timely manner.
  • Track and log time in an effective manner to help facilitate customer billing and accounting
  • Attends company safety and training meetings.
  • Perform other related duties assigned by management. *

*These tasks do not meet the Americans With Disabilities Act definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.

Education and/or Experience

EDUCATION/EXPERIENCE: An AS/BS degree in Information Technology or related field preferred. A High school diploma or equivalent plus one to two years’ experience in helpdesk, desktop support, or related experience may be substituted in lieu of a college degree.

General Information

The general work hours for this position are 8:00 am – 5:00 pm Monday through Friday.  This is a nonexempt position, subject to the overtime provisions of FLSA.


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